PRIVACY POLICY:

Information You Provide: 

You provide us information about yourself, such as your name and e-mail address, if you register for an account, subscribe, place an order. We may use your email address to send you Order-related notices. We may also use your contact information to send you marketing messages. If you don’t want to receive these messages, you can opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.

We do not share your information with any third party companies, nor is your credit card information stored on our sites cookies for further use.

 

 Shipping Policy:

To expedite shipping process please be sure to include apartment and/ or suite number if applicable. 

Allow up to 5-7 business days for shipping confirmation sent via email. 

 
International orders are shipped via USPS Priority International which can take up to 20 days depending on location.



Signature is not always required at the time of delivery.



Once packages are received by USPS, we are no longer responsible for the package. USPS is responsible and any other questions or concerns should be through them (1-800-275-8777).



Do not place last minute orders. Please give yourself time to ensure that you receive your products before any important events. We are not responsible for any late packages that are out of our control. 


Once shipped, a tracking number will be issued via email (be sure to check your spam or junk mail if you do not receive the confirmation email to your inbox). Please allow between 2 - 3 business days for your tracking information to update after you receive your shipping confirmation. Please be advised that during restocks, new releases, and special promotions, our processing times may be delayed.

If you need to update your shipping address, email support@mommywata.com immediately. If your order is shipped prior to your address being updated, it is your (the customer’s) responsibility to contact UPS to update your shipping address and or reroute the order package if needed.

Please be advised, if we are unable to validate your shipping address, your order may be cancelled and refunded to you.

 

Missing, Wrong, Damaged Products:

If you receive an incomplete order, a wrong or damaged order please contact us immediately at support@mommywata.com Be sure to include your order number and a picture of everything you received inside your order package including the packing slip.

 

Delivery Issues (Lost or Stolen Packages):

If you receive notification that your order was delivered, however, you did not receive it; contact UPS Customer Support at 1-888-742-5877 (domestic) or 1-866-782-7892 (international) or if your package was shipped with USPS please contact them at (1-800-275-8777).

You may also file a claim online for the missing order package here: https://www.ups.com/us/en/help-center/claims-support.page.

 

Restocks:

Restock dates are announced via our social media platforms, email newsletters, and website. At this time, we do not offer any pre-orders. Processing and shipping times may be delayed to due to the high volume of orders placed during our restocks. 

Additional Questions or Concerns?

Please email support@mommywata.com

Our customer support team will be happy to help with any other questions you may have! If you are contacting us regarding an order, always include the full name that the order was placed under and your order number in the subject line of your email. 

 

Disclaimer

FDA Disclaimer: The information, advice, statements, and testimonials made about Mommy Wata soaps, gels and products mentioned on this website have not been evaluated by the United States Food and Drug Administration (FDA). The information on this site and the products listed are not intended to diagnose, treat, cure or prevent disease, nor are they intended to replace proper medical help. It is always recommended to consult with a healthcare professional before starting any regimen with essential oils. User-submitted testimonials are based on individual results and do not constitute a guarantee that you will achieve the same results - what works for one may not work for another. 

 

Disclaimer: Product posting portrayal is for educational purposes only, not intended to supplant a doctors proposal. Our products are not endorsed by the FDA. Our items are made with characteristic fixings And it isn't to be utilized other than for expressed purposes. Our items are not made to fix any kind of maladies so please counsel your specialist and confirm that it won't meddle with any ailments, pregnancy, nursing, or something else. In the event that any irritation occurs, please cease utilization of the items. Mommy Wata LLC isn't held at risk for any item abuse. Although our products are handcrafted with natural ingredients, our products are not hypoallergenic. 

 

PERSONAL DISCLAIMER:

 

The use of our information, products and services should be based on your own due diligence and you agree that our company is not liable for any success or failure of your physique that is directly or indirectly related to the purchase and use of our information and products. By making a purchase, you agree to all of our terms and conditions.